Frequently Asked Questions

My promise to you:

To treat you and your pet with the utmost respect and care

To make you feel at ease and relaxed during our time together

To always donate a portion of my income to animal rescue

To create images that tug at your heartstrings and capture your pets personality


Q. Why should I choose custom photography? It seems so expensive.

Custom photography is an investment in the present, for the future. It is a luxury product and the quality of the experience and images far outweigh the typical photography chain store experience. The experience is customized to your vision for the images, and the final product will be completely unique to you, your pet and your family. The time invested at the session is only a small portion of the time involved in the process, and I will pour my heart and soul into creating beautiful images that fill your heart with love for a lifetime.


Q. Can I/my family be in the photos with our pet?

Absolutely! Just let me know how many so we can plan our session time to ensure we get lots of time to capture the best images.


Q. How long until I can see my images?

To ensure I can post process each image to the quality and standard you expect I ask for three weeks before images are available for viewing in the online gallery.


Q. Can you recommend a location to do the session?

Of course! I am always on the hunt for gorgeous areas to shoot and will have recommendations for many areas in the Edmonton area.


Q. My dog can be a handful. What if they don't behave during the session? Will we still get good images?

That's no problem at all, we can tailor our location and style of shoot to match your dogs personality and energy level. Some of the best images are candid and express the true nature of your fur baby, wild, a handful, or otherwise!  After several years working as a professional dog groomer I can safely say I've interacted with every personality of dog and am confident we will capture awesome images no matter what!


Q. my dog can't be let off leash. Can we still get some good images?

Definitely. We have little tricks for hiding the leash and can even remove it in post processing so it looks like there was no leash to begin with. Your dogs safety is first priority and we can work around being on leash!


Q. What happens if the weather isn't nice on our session day?

We can always reschedule if the weather is awful outside - or we can do an indoor lifestyle session in your home if that's something you're interested in. I want you to love your photos and we know how unpredictable Alberta weather can be, so I will always be open to rescheduling due to bad weather in order to get the perfect images for you.


Q. Do you charge travel fees?

Within 70km of my home base in Morinville there are no additional travel fees. This covers the greater Edmonton area. For destinations beyond 70km we will charge 60cents per km.


Q. What is the cancellation policy?

At the time of booking you will secure your spot with payment of the session fee. Should you need to reschedule due to weather or unforeseen circumstances your session fee will transfer to the new session date. Should you fail to show up for your session or cancel without rescheduling you will forfeit your session fee.


Q. Do you have a studio?

At this time I do not have a studio. I love to capture candid photos of pets in environments they are comfortable in, as they show their true character much better when they are at ease in their surroundings. That said, I am happy to do a studio style session in your home if there is a good source of natural light to work with. (my favourite type of light to work in!)


Q. I am ready to book a session! What is the process like?

Yay! When you decide to book your session I will have you fill out a booking form to collect your info, a questionnaire all about your pet, a contract outlining our policies, and we will collect the session fee to secure your session date. On photo day we will meet at the location we decide on and get photographing!


Q. How long is the photo shoot?

We will aim for an hour on average, but the length will ultimately be decided by your pet. I want to capture amazing images for you so I will never rush a session or push an animal past their tolerance or energy level. We want a happy fur baby when we part ways at the end of the day! 

Q. What happens after the session?

I will get to work on the behind the scenes photography magic (culling and editing your photos) and will then upload to the online viewing gallery for you to enjoy in the comfort of your home. I will have your images ready for viewing in 3 weeks and you will be able to select your favourites, order prints and products, and purchase digital copies to download straight to your computer or device. Any prints you order will be sent to me for inspection and wrapping and then will be immediately delivered to you for enjoyment for a lifetime. 

Q. I printed my images at Walmart, but they don't look as good as they did on the computer! Why?

Every photo printer uses different printing machines, papers inks, and most importantly, different settings to print your images. This means the image you see on your screen may look totally different than the printed photo and this difference won't be revealed prior to seeing the physical product. The professional lab I work with will print closest to what I see on my screen because their printer is calibrated to an industry standard, and my computer is set to those same standards. It has the truest-to-life colour, sharpness and texture. The professional printer also uses the highest quality inks, papers, and equipment. The age old adage "you get what you pay for" applies completely to photo printing!


Q. Do you offer payment plans?

At this time I do not offer payment plans for sessions or product orders. I do understand that budgeting can be tight for many households and do not want that to prevent families from getting professional images of their pets done, so I am happy to discuss doing a smaller investment (shorter session length and smaller photo package) but the same gorgeous quality images you fell in love with.

Ready to create beautiful images that will forever capture the love you share with your fur baby? Click "Book Now" up top! Have questions? Fill out the form below :) 

Robyn Martin

Edmonton and Area Equine & Pet Photographer

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